Cancellation and Substitution Policy

CESAM provides a cancellation or a substitution policy.

Cancellations must be made by e-mail at cesam@uqac.ca. The following fees will be charged or reserved :

  • 11 working days prior to the training, no penalty applies;
  • Between 10 and 4 working days prior to the training, 50 % of training cost will apply;
  • 3 working days or less prior to the training, no refund will be issued;
  • No refund will be issued if participant do not attend the training.

Participants can be substituted up until the day of training without additional cost. However suitable participation substitution may be requested by e-mail prior to the training.

CESAM reserves the right to cancel any session. In such a case, a credit or refund will be issued.